Privacy Policy

Who We Are

Nervous Club is a monthly snail mail subscription club operated by Ben Olsen in Tacoma, Washington. This policy describes how we collect, use, and protect your personal information when you use our website and subscribe to our service.

Information We Collect

• Account information: Name, email address, mailing address, and phone number when you subscribe.
• Payment information: Payment details are processed securely by Stripe. We do not store your credit card number.
• Phone number: If you opt in to SMS notifications, we collect your mobile phone number.
• Usage data: Basic website analytics (pages visited, referral source) and aggregated behavioral insights such as heatmaps and session activity, collected via Cloudflare Web Analytics and Microsoft Clarity to help us improve the site. These tools do not capture sensitive personal information.

How We Use Your Information

• To fulfill your subscription and mail your monthly letter.
• To send SMS shipping notifications and subscription updates (with your consent).
• To process payments through Stripe.
• To communicate with you about your account or our service.
• To improve our website and service.

SMS Messaging

If you opt in to SMS notifications during signup, we will send you text messages including shipping notifications, the occasional subscription update (like next month's theme), and account or billing notices. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance. See our SMS Program page and Terms and Conditions for more details.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. The above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We share information only with service providers necessary to operate our business:

• Stripe for payment processing.
• Twilio for SMS messaging.
• Cloudflare and Microsoft Clarity for website analytics.

Data Security

We use reasonable measures to protect your personal information. Payment data is handled entirely by Stripe and never touches our servers. However, no method of transmission over the internet is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. You can update your mailing address and manage your subscription through your account on our website.

Contact

Questions about this policy? Email us at [email protected].